COMPLIANCE & PROBLEM MANAGEMENT

Why take chances with at-risk customers and compliance issues? Our closed loop Enterprise Feedback Manager keeps managers and employees on top of each customer issue from initiation to resolution.

Involve the right departments at the right time, and monitor the progress of each critical customer issue. Best of all, the system will provide easy access to compliance audit reports and performance dashboards.

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Audit Reporting

Reduce regulatory headaches with simple, streamlined compliance audit preparation.

Real-Time Dashboards

Customizable, real-time dashboards provide you the oversight necessary to identify at-risk compliance issues and the current stage of resolution.

Root Cause Analysis

Identify the root causes behind customer complaints and regulatory issues.

Follow-Up Scheduling and Alerts

Never drop the ball, with automated follow-up scheduling and alerts.

Issue Escalation and Collaboration

Easily loop-in other employees and collaboratively manage problems to resolution.

Mobile Friendly

Employees can work on issues anywhere, anytime with mobile case management.

COMPLIANCE & PROBLEM MANAGEMENT DASHBOARD
Encourage employee behaviors that most affect customer loyalty and satisfaction. Eliminate employee behaviors that result in customer and compliance issues.